Privacy Policy

Effective Date: 01/07/2024

Welcome to Meshhur Network Ltd ("we," "our," "us"). This Privacy Policy outlines the types of information we collect, how we use it, the measures we take to protect it, and the rights available to our users. We operate the Meshhur Hub dashboard, which offers tools for influencers and companies to manage and analyze their social media presence and advertising campaigns. This policy applies to all information collected through our website, dashboard, mobile applications, and any related services. By accessing or using our services, you agree to this Privacy Policy.

3.1 From Influencers and Companies:

• Personal Information: Names, email addresses, and other identifiers that can be used to contact or identify users.
• Company Name: Company name, industry, representative contacts.
• Payment Information: Billing addresses and credit card details for payment processing advertising campaign payments.
• Social Media Data via Meta APIs:
  • Instagram Business Accounts: Username, profile picture, follower count, media insights (reach, likes, comments, shares), and publishing access.
  • Facebook Pages: Page name, profile photo, post performance (comments, captions, views), and page engagement metrics.
  • Permissions Requested:
    • instagram_basic - Access basic Instagram account information.
    • instagram_manage_insights - Retrieve insights for media and stories.
    • instagram_content_publish - Publish content on behalf of the user.
    • pages_read_engagement - Read engagement data such as reactions, comments, and shares.
    • pages_read_user_content - Access content posted by the page.
    • pages_manage_posts - Create or schedule your Page posts.
    • pages_show_list - Show list of Pages the user manages.
    • read_insights - View Facebook Page insights.
  • Usage: We access this data solely to provide dashboard analytics, content scheduling, and campaign performance reports.
• Campaign Data: Advertising campaign objectives, budgets, target audience, and performance.
• Platform Usage Data: Device info, IP addresses, usage statistics, and interaction data.

4.1 Purpose of Data Collection

We collect and use your information for the following purposes:

• Service Provision: Provide features like analytics, post publishing, content scheduling, and account management for influencers and companies. Companies also use these services for managing advertising campaigns.
• Personalization: To customize the user experience and provide tailored recommendations, such as suggesting influencers to companies based on campaign needs.
• Payment Processing: To process transactions related to advertising campaigns and other services.
• Communication: To communicate with users about updates, offers, service changes, and customer support.
• Compliance and Security: To comply with legal obligations, protect our users, and maintain the security of our services.
• Improvement and Research: To conduct research and analysis to improve our services and develop new features.

5.1 With Third-Party Service Providers

We share user data with trusted third parties (e.g., payment processors, analytics tools) only to operate, maintain, and enhance our services. These providers are contractually obligated to protect the data.

5.2 Legal Requirements and Business Transfers

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). Additionally, in the event of a business transaction such as a merger, acquisition, or asset sale, your information may be transferred as part of the assets involved in the transaction.

We store your data in secure, encrypted databases to protect it from unauthorized access, disclosure, alteration, and destruction. We use industry-standard security measures, including firewalls, secure sockets layer (SSL) encryption, and multi-factor authentication, to protect your information. Despite our efforts, no security measures are completely secure, and we cannot guarantee absolute security.

MeshhurHub does not use cookies for direct tracking. However, third-party integrations (e.g., Meta APIs) may use cookies. Users should review the respective privacy policies of those third parties.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

We use third-party services to enhance our platform's functionality and provide additional features. These include, but are not limited to:

• Meta Platforms (Facebook & Instagram) APIs
• Google APIs
• TikTok APIs

When you connect your social media accounts via Meta's APIs, Meta may collect certain data directly from you as part of the integration process. This data is used in accordance with Meta's Privacy Policy. We encourage you to review Meta's privacy policies to understand how your information is handled:

• Meta Privacy Policy

Please note that while we take steps to protect your data, we are not responsible for the data practices of third-party services.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The criteria used to determine our retention periods include the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.

When we no longer need your personal data, we will securely delete or anonymize it, unless we are required by law to retain the information.

Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal data from children under this age. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us at info@meshhurhub.com.

We operate internationally, and your personal data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. However, we take measures to ensure that your personal data is protected in accordance with this Privacy Policy, regardless of where it is processed.

When we transfer personal data internationally, we rely on standard contractual clauses approved by the European Commission, other legally approved transfer mechanisms, or specific consents from you, to ensure the lawful transfer of data across borders.

If you have any questions or concerns about our privacy practices, please contact us at: